Channel 4's just released documentary I Don't Trust My Therapist is an investigation of US online therapy platform BetterHelp. Presenter and podcaster Jackie Adedeji sets out to investigate its claims to make therapy more accessible and affordable.
From the clients Adedeji meets she uncovers some damaging claims:
- Insufficient checks on age or whether client is in a crisis situation, and therefore at risk of suicide
- Clients feeling their stories of sexual abuse were disbelieved or minimised
- Unreliable therapist behaviour, such as poor time-keeping, missed sessions, not remembering the name of the client
- Little oversight concerning complaints so clients didn't know where to turn
